Luke Diamant
100
Mountain Drive n Carnegie, PA 15106 n Home: (412) 287-6569 n lukediamant@gmail.com
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EXPERT/HIGH
PROFICIENCY IN
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LAN/WAN Administration
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Technical and Budgetary Project Management
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Cisco Call Manager Deployment and Management
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Cisco Telepresence Management Suite
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Cisco IOS and NX-OS Configuration and Patching
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OPNET Application Performance Monitoring Suite
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Cisco Wireless Deployment and Management
Ø Polycom High Definition Video
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F5 LTM Deployment and Management
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AVST Voicemail Management
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VOIP and SIP Deployment
Ø Cisco and Interactive Call Center Management
Ø Facility and Conference Room Builds
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Senior Network Architect (July 2013 to
present)
Del Monte Foods — Pittsburgh, PA
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Supervise projects
composed of Del Monte employees and consultants that service headquarters,
service centers, sales offices, manufacturing locations and distribution
centers. Responsible for the maintenance and
operability of firewall hardware/software, remote access solutions, security
solutions, network hardware/software, computer hardware/software and
voice/video hardware/software systems. Manage and
maintain the operability of IP and legacy phone systems across the
enterprise. Accountable for network accessibility, security and reliability
of voice, video & telecommunications services for users across the
enterprise. Manage the accessibility, performance, security and reliability
of internet and remote connections on the perimeter of the enterprise.
Key Contributions:
Ø Supervise and direct projects and activities within the
network services team
Ø Manage, maintain, and administer network services team
network hardware, software, applications, and application services
Ø Sustain and oversee network services team unified
communications (voice, video and collaboration services) hardware, software,
applications, and application services
Ø Pilot and control network services team security hardware,
software, applications, and application services
Ø Educate and lead staff members in the technical and
procedural aspect of the network operations team
Ø Collaborate in the development of policies and procedures
for voice and data communications infrastructure direction, standards and
capabilities
Ø Facilitate in the development of policies, procedures and
standard work for network, voice, video and data security infrastructure
direction, standards and capabilities
Ø Manage new hardware/software acquisitions and
installations for WAN/LAN and remote based networks for various locations to
insure reliability, availability, network security and response time service
levels are met
Ø Manage and support the operation of voice call processing
systems and associated contact center systems
Ø Work with application teams, using network and host based
tools, to troubleshoot application performance and operational issues. Use
these tools to provide historical and forward-looking reports
Ø Approve communications, network and/or network security
additions and changes to the network environment
Ø Manage the creating, moving and closing of facilities,
including physical design, audio/video facilities, network data, voice and
ancillary systems
Ø Ensure a secure, reliable and well performing connection
to network resources for all locations across the enterprise, particular to
cloud based applications
Ø Recommend new and emerging technologies that add value to
the business needs
Ø Install and support virtual deployment of Nexus 1000V and
VMWare hosts
Ø Control fully meshed MPLS network and relationship with
managed services tied to the service
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Work to understand business processes
and educate team members on a regular basis
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Luke
Diamant
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Resume § Page 2
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PROFESSIONAL
EXPERIENCE
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(Continued)
Architecture Analyst – Telecommunications/Network Operations (November 2006 to June 2013)
Del Monte Foods — Pittsburgh, PA
Managed the VOIP, wireless, load balanced and all
other core connecting applications. Headed an application performance
monitoring team that utilized OPNET to investigate and provide solutions for
issues. Managed relationship with MPLS vendor and LECs providing
service.
Key Contributions:
Ø Deployed and supported F5 LTM devices within the core data
center replacing Array load balancers
Ø Built and supported move in of new data center with Cisco
Nexus hardware and the data migration
Ø Transition of managed services platform for enterprise
VOIP to save operational costs
Ø Converted enterprise VOIP numbers to SIP platform
Ø Moved corporate headquarters in San Francisco to new
office while managing general contractors and consultants to ensure the
technology implementation within the building
Ø Upgraded Cisco Call Manager software platform and moved
hardware to Cisco UCS chassis
Ø Built and supported new data center with Cisco Nexus
hardware and implemented the data migration
Ø Cisco Call Manager support and patching
Ø Maintained enterprise voicemail system and integrations
with VOIP platform
Ø Installed and supported OPNET APM solution, including
AppTransaction, AppResponse, AppSensor and AppInternals
Ø Installed new Cisco UCS chassis and supported connectivity
to Nexus 7018 cores
PC/Network Specialist (November 2002 to
October 2006)
Del Monte Foods — Pittsburgh, PA
Member of integrated IT team to support the
business and daily operations of Del Monte Foods. Worked within Active
Directory creating and maintaining user accounts through a migration to a new
domain. Managed the relationship with vendor of multi-function printers
for the all enterprise locations, performing installation and support of the
devices.
Key Contributions:
Ø Migrated users to the new domain during transition from Heinz to Del
Monte
Ø Traveled to offsite locations to perform maintenance and migrate
factory PC’s to new network
Ø Completed evaluation project to assess a new standard for handheld PC,
blackberry, and smart phone for the enterprise
Ø Assessed new PC configurations from suppliers to define a machine as
company standard
Ø Performed daily operations by installation of software, solving
network/application issues and user support
Ø Investigated and closed tickets called in by the users dealing with
various PC and network problems
Ø Installed network printers and multi function devices locally and on
server for use across the enterprise
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Glaxo Smith Kline — Pittsburgh, PA
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IT Migration Services, 2002
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West Virginia Wesleyan College— Buckhannon, WV
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Computer Service Desk Technician, 2000 to 2002
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EDUCATION
& TRAINING
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Bachelor
of Science in Computer Information Systems (CIS), 2002
West
Virginia Wesleyan College — Buckhannon, WV
F5 LTM Basic and Advanced
Course, Washington
D.C.
Cisco CCNA Boot Camp, Pittsburgh,
PA
Completed 2012
Completed 2007
100 Mountain Drive n Carnegie, PA 15106 n Home: (412) 287-6569 n lukediamant@gmail.com